EXCHANGE POLICY

VERA Terms and Conditions:

Upon purchase of dresses, the customer agrees to the following T’s and C’s.

1. Full payment is required upon purchase.
2. All sales are final and non-refundable. Vera will gladly exchange your item within two days of communication by the buyer received via email hello@veracollection.co.za
3. Courier or shipping costs will be for the client’s account if exchanged.
4. Exchanges within 7 working days from the product received by Vera. Will only be processed if the below conditions are met:

• Dress to be in the same condition as when received.
• The tag must still be attached.
• Dress packaging to be as received.

5. Sale items – only full priced dresses may be exchanged. Unfortunately sale items cannot be returned, refunded or credited.
6. Additional non-returnable items: breast tape, shapewear & accessories.
7. Shipping costs are non-refundable & is area dependent.
8. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you have further queries, please email hello@veracollection.co.za

Shoe Terms and Conditions:

Upon purchase of shoes/accessories the customer agrees to the following T’s and C’s.  

1. Full payment is required upon purchase.
2. All sales are final and non – refundable. Vonvé will gladly exchange your item within two days of receiving the product.
3. Courier/Shipping Costs will be for client’s account if returned.
4. Exchanges within two working days from product received, will only be processed if the below conditions are met:
   -Shoes to be in same condition as when received.
   -Sole and heel of shoe needs to be in original/unworn condition.
   -No exchanges will be processed if a shoe has attained any stain/mark on sole, heel or the shoe overall.
   -Buckle to be intact.
   -Diamanté to be intact.
   -Shoe box to be intact, clean and not damaged.
   -Shoe packaging to be as received.

If you have any further queries, please email hello@veracollection.co.za