EXCHANGE POLICY
VERA Terms and Conditions:
Upon purchase of dresses, the customer agrees to the following T’s and C’s.
- Full payment is required upon purchase.
- All sales are final and non-refundable. Vera will gladly exchange your item within two days of communication by the buyer received via email hello@veracollection.co.za
- Courier or shipping costs will be for the client’s account if exchanged.
- Exchanges within 7 working days from the product received by Vera. Will only be processed if the below conditions are met:
- Dress to be in the same condition as when received.
- The tag must still be attached.
- Dress packaging to be as received.
- Sale items – only full priced dresses may be exchanged. Unfortunately sale items cannot be returned, refunded or credited.
- Additional non-returnable items: breast tape, shapewear & accessories.
- Shipping costs are non-refundable & is area dependent.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have further queries, please email hello@veracollection.co.za
Shoe Terms and Conditions:
Upon purchase of shoes/accessories the customer agrees to the following T’s and C’s.
- Full payment is required upon purchase.
- All sales are final and non – refundable. Vonvé will gladly exchange your item within two days of receiving the product.
- Courier/Shipping Costs will be for client’s account if returned.
- Exchanges within two working days from product received, will only be processed if the below conditions are met:
-Shoes to be in same condition as when received.
-Sole and heel of shoe needs to be in original/unworn condition.
-No exchanges will be processed if a shoe has attained any stain/mark on sole, heel or the shoe overall.
-Buckle to be intact.
-Diamanté to be intact.
-Shoe box to be intact, clean and not damaged.
-Shoe packaging to be as received.
If you have any further queries, please email hello@veracollection.co.za